Someone once told me “When you stop selling people and start serving people the real magic happens.” Truer words have never been spoken. Service to our guests has always been our number one priority at Lexus of London. Please ask one…I’m sure you know one. Personally, after 35 years of dedicated service to the motoring public in London, Ontario I know one thing for sure. Success is only truly possible when every member of your team is wholeheartedly dedicated to providing the best possible experience. This is a belief system that the entire Lexus of London team shares and we hope it shows in everything we do. From our transparent and honest sales and service processes to our extensive community support we only know one way to do things and that way is “the Lexus of London way.” We are fiercely proud of our nine Pursuit of Excellence Awards and countless DealerRater National Dealer of the Year Awards but the best reward of all is another referral from a loyal Lexus of London guest. To each and every one of them we say “Welcome to the Lexus of London Family.”...Read More
Though her start over 10 years ago was as a Sales Assistant, Stephanie Shearsby is now a Senior Sales Manager here at Lexus of London. With no prior experience in the automotive world, Stephanie took great pride in starting her career with the best of the best! With an undeniable dedication to the guest experience, an eye for online marketing and a passion for community involvement she assists in managing the day to day operations of the dealership, both in the showroom and online. Born and raised in London, her down time is spent convincing her daughter that Blue Rodeo really is the best band ever, hitting local markets, checking out new restaurants, killing hours upon hours at Boler Mountain and being a relatively great human being. As the Lexus Covenant says, "If you think you can't, you won't. If you think you can, you will"...Read More
2022 is Jack’s tenth year of proudly working with the Lexus of London team. Jack had been working in the automotive industry since 2010. With 13 years of expertise and growing up with a passion for automotive, he is driven to provide the most professional and considerate advice to our Lexus guests. During the past ten years, Jack also closely connected with the Asian community in London and adjacent areas by building a bilingual team to deliver the best sales and post-sales services....Read More
John Rossini is the Service Director for ToyotaTown (Lexus of London). Working with a talented staff and management team he oversees the Service Operations focusing on guest and employee satisfaction. As part of the team since 1998, he has moved from Service Advisor, Service Manager to his current position. Growing up in London, educated at Fanshawe College and UWO John is married with three adult children. As an avid sport cyclist participating in road, trail and gravel rides, John regularly cycles more than 100 km on group rides and achieves and surpasses his goal of 8000 km per year, he says he would do more but work keeps getting in the way!R ...Read More
Born in Waterloo Ontario, Rick moved to the London area to be able to spend more time with his Nephew. Rick joined the sales team here at Lexus of London in 2015 after 15 years in the culinary industry. His passion for cars has grown over the years and he is driven to find the perfect vehicle for you and your family members. With his charismatic and genuine nature, Rick ensures the ultimate guest experience and service....Read More
Larry has a passion for fast, finely tuned, and responsive automobiles. He believes that Lexus vehicles are fine, reliable, comfortable, reasonably priced luxury vehicles that retain their resale value. Larry will help you decide which vehicle is right for you and will make your purchasing experience amazing. Larry is fluent in English and Mandarin....Read More
John studied Hotel and Resort Services Management and had a thriving Modeling career while in China. He enjoys fishing, working out, and rock climbing. Since coming to Canada he has worked in the Service Industry and has recently started at Lexus of London. John is a very helpful individual and works hard to give our guests a great experience when they arrive to pick up their new vehicle. He speaks English and Mandarin fluently....Read More
