Thirty years in the business have taught me one very important lesson. Success in this industry is dependent on creating the level of guest advocacy that is only possible when all members of our team are steadfastly dedicated to providing an exceptional customer service experience. At Lexus of London our team has made that commitment and I am very proud of the results of our efforts. Having won the prestigious Lexus Canada Pursuit of Excellence Award seven of the last ten years and being the DealerRater Dealer of the Year four of the last five years our guests have confirmed that we do things the right way at Lexus of London. I invite everyone to experience the Lexus of London difference....Read More
Though her start over 10 years ago was as a Sales Assistant, Stephanie Shearsby is now a Senior Sales Manager here at Lexus of London. With no prior experience in the automotive world, Stephanie took great pride in starting her career with the best of the best! With an undeniable dedication to the guest experience, an eye for online marketing and a passion for community involvement she assists in managing the day to day operations of the dealership, both in the showroom and online. Born and raised in London, her down time is spent convincing her daughter that Blue Rodeo really is the best band ever, hitting local markets, checking out new restaurants, killing hours upon hours at Boler Mountain and being a relatively great human being. As the Lexus Covenant says, "If you think you can't, you won't. If you think you can, you will"...Read More
2022 is Jack’s tenth year of proudly working with the Lexus of London team. Jack had been working in the automotive industry since 2010. With 13 years of expertise and growing up with a passion for automotive, he is driven to provide the most professional and considerate advice to our Lexus guests. During the past ten years, Jack also closely connected with the Asian community in London and adjacent areas by building a bilingual team to deliver the best sales and post-sales services....Read More
Lauren Rossini has been involved with the automotive industry since she was 16 years old. She graduated in 2019 with a BA from Western University. Over the year, Lauren has become very interested in the business side of the dealer industry, and how it is constantly changing. She knew that whatever company she ended up working for, it had to be forward thinking, adaptable, and have strong values. Lauren has been with Lexus of London for the last two years and believes it has all of those qualities and is a great team to be a part of!...Read More
John Rossini is the Service Director for ToyotaTown (Lexus of London). Working with a talented staff and management team he oversees the Service Operations focusing on guest and employee satisfaction. As part of the team since 1998, he has moved from Service Advisor, Service Manager to his current position. Growing up in London, educated at Fanshawe College and UWO John is married with three adult children. As an avid sport cyclist participating in road, trail and gravel rides, John regularly cycles more than 100 km on group rides and achieves and surpasses his goal of 8000 km per year, he says he would do more but work keeps getting in the way!R ...Read More
Sue has always been interested in cars, deciding to join the Lexus team in March 2014, Sue's approach is down to earth helping to create long lasting relationships with her guests assisting them to find the car of their dreams. Sue brings thirty plus years of experience in sales, coupled with product knowledge, enthusiasm for the Lexus brand and professionalism providing each and every guest with the best possible experience. Sue is also involved in the community a long time member of the London Chamber of Commerce and other fundraising activities to help others....Read More
Born in Waterloo Ontario, Rick moved to the London area to be able to spend more time with his Nephew. Rick joined the sales team here at Lexus of London in 2015 after 15 years in the culinary industry. His passion for cars has grown over the years and he is driven to find the perfect vehicle for you and your family members. With his charismatic and genuine nature, Rick ensures the ultimate guest experience and service....Read More
Allen joined our team in 2019 after he completed his Bachelor of Business degree and Economic Certification from the University of Regina. Allen has had a passion for Lexus vehicles from a young age and truly believes in the Lexus brand and their philosophy, “Experience Amazing”. He enjoys working with our guests to find the perfect vehicle to meet their unique needs, and is fluent in both English and Mandarin....Read More
Larry has a passion for fast, finely tuned, and responsive automobiles. He believes that Lexus vehicles are fine, reliable, comfortable, reasonably priced luxury vehicles that retain their resale value. Larry will help you decide which vehicle is right for you and will make your purchasing experience amazing. Larry is fluent in English and Mandarin....Read More
Kevin Gittens is a product specialist here at Lexus of London. He was born and raised in Montreal Quebec and his family originates from St. Vincent and the Grenadines, a beautiful Caribbean Island. Kevin has been a member of our team since 2018, he is very artistic and has a creative mind for musical arts. Kevins hobbies include playing basketball and working out. A season of growth and development while volunteering at a local church has prepared Kevin for his employment at Lexus of London. He continuously strives to create a positive environment and cultivates lasting relationships with our guests and is a valued member of our team....Read More
John studied Hotel and Resort Services Management and had a thriving Modeling career while in China. He enjoys fishing, working out, and rock climbing. Since coming to Canada he has worked in the Service Industry and has recently started at Lexus of London. John is a very helpful individual and works hard to give our guests a great experience when they arrive to pick up their new vehicle. He speaks English and Mandarin fluently....Read More
